Terms And Conditions – Real Bounce

Last Updated: July 17, 2026

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Real Bounce (“Company,” “we,” “us,” or “our”). Real Bounce is an inflatable, interactive game, sports, party equipment, and concession rental company based in Barre, Vermont. These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of the Real Bounce website, our booking services, and the rental of any equipment, inflatables, games, party supplies, or concessions (collectively, the “Equipment”) from Real Bounce.

By accessing our website, making a reservation, paying a deposit, or accepting delivery of any Equipment, you (“Customer,” “Renter,” “you,” or “your”) agree to be bound by these Terms and Conditions, along with any specific waivers, safety rules, and operational guidelines provided by Real Bounce. If you do not agree to these Terms, you must not use our services or rent our Equipment.

These Terms constitute a legally binding contract between you and Real Bounce. You represent and warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement. If you are booking on behalf of a school, organization, corporation, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. DEFINITIONS

For the purposes of this Agreement, the following definitions apply:

“Equipment” refers to all items rented from Real Bounce, including but not limited to bounce houses, inflatable slides, wet/dry slides, obstacle courses, interactive games (e.g., mini golf, giant beer pong, dunk tanks), inflatable sports (e.g., basketball, jousting), party equipment (e.g., tents, PA systems, projectors, sky dancers), and concession machines (e.g., cotton candy, snow cone, hot dog steamers).
“Event” refers to the specific date, time, and location for which the Equipment is rented.
“Setup Area” refers to the specific location at the Event site designated by the Customer for the installation of the Equipment.
“Adult Supervisor” refers to a responsible individual, at least 18 years of age, who is designated by the Customer to continuously monitor the Equipment and the participants during the Event.
“Rental Period” refers to the agreed-upon timeframe during which the Customer has possession and use of the Equipment, beginning at the completion of setup and ending at the commencement of takedown by Real Bounce staff.

3. BOOKING, RESERVATIONS, AND PAYMENTS

3.1 Reservation Process

All rentals are subject to availability. A reservation is not confirmed until Real Bounce receives a signed Agreement (which may be electronic) and the required deposit. Real Bounce reserves the right to decline any booking at its sole discretion.

3.2 Deposits and Final Payments

A non-refundable deposit (typically 25% to 50% of the total rental fee, as specified at the time of booking) is required to secure your Event date and Equipment. The remaining balance is due no later than 72 hours prior to the Event start time. If the final balance is not received by the deadline, Real Bounce reserves the right to cancel the reservation and retain the deposit. Payments can be made via credit card, debit card, cash, or other approved methods.

3.3 Security Deposits and Credit Card Authorization

For certain high-value Equipment, interactive games, or concession machines, Real Bounce may require a refundable security deposit or place a hold on your credit card. This deposit is to cover potential damage, loss, or excessive cleaning. The hold will be released within 5 to 7 business days after the Event, provided the Equipment is returned in acceptable condition. Any deductions for damages or cleaning will be charged to the card on file.

3.4 Late Returns

The Rental Period is strictly enforced. If the Equipment is not ready for takedown at the agreed-upon time, a late fee of $50 per hour (or a prorated daily rate, whichever is greater) will be charged to the Customer’s card on file. If the Equipment is not returned by the end of the following business day, it will be considered stolen, and Real Bounce will pursue legal action and report the incident to law enforcement.

4. DELIVERY, SETUP, AND SITE ACCESS

4.1 Customer Responsibilities for Access

Real Bounce provides delivery, setup, and takedown as part of our convenience service. However, the Customer is responsible for ensuring that the Setup Area is fully accessible, clear of debris, and ready for installation at the scheduled delivery time. The Customer must ensure that gates are unlocked, driveway access is clear of vehicles, and any necessary access codes or keys are provided to our delivery team in advance.

4.2 Setup Area Requirements

The Customer must provide a suitable Setup Area.

Surface: Inflatables can be set up on grass, dirt, asphalt, or concrete. The Customer must inform us of the surface type at the time of booking, as it dictates the anchoring method (stakes for grass/dirt, sandbags or specialized weights for hard surfaces).
Clearance: The area must be free of overhead hazards, including but not limited to power lines, tree branches, roof overhangs, and sharp structures. A minimum clearance of 15 feet above and 5 feet around the Equipment is generally required.
Slopes and Debris: The Setup Area must be relatively flat (a maximum slope of 10 degrees) and completely free of rocks, sticks, animal waste, sharp objects, and standing water.

4.3 Right to Refuse Setup

Real Bounce delivery personnel have the absolute right to refuse setup if the Setup Area is deemed unsafe, inaccessible, or unsuitable. This includes, but is not limited to, areas with excessive animal feces, steep slopes, overhead power lines, or severe weather conditions. If setup is refused due to Customer negligence or failure to prepare the site, the rental fee will not be refunded, and the Customer may be charged a trip fee.

4.4 Takedown

Real Bounce will arrive at the agreed-upon time to deflate, pack, and remove the Equipment. The Customer must ensure the Equipment is free of excessive trash, debris, and moisture prior to our arrival.

5. POWER AND UTILITY REQUIREMENTS

5.1 Electrical Access

Most inflatables require a continuous power supply to operate the electric blower. The Customer must provide access to a standard 110V electrical outlet within 100 feet of the Setup Area. If an outlet is not available, the Customer must rent a generator from Real Bounce at the time of booking.

5.2 Blower Operation

The blower must remain turned on at all times while the Equipment is in use. The Equipment is designed to hold air only while the blower is running. If the blower is turned off, the inflatable will deflate, creating a severe safety hazard. The Customer and Adult Supervisor must ensure that the blower is not unplugged, turned off, or obstructed during the Rental Period.

5.3 Extension Cords

If an extension cord is used, it must be a heavy-duty, outdoor-rated cord (minimum 12-gauge) no longer than 100 feet. The use of multiple extension cords daisy-chained together is strictly prohibited. Real Bounce is not responsible for tripped circuit breakers caused by the Customer’s electrical setup.

6. RULES OF USE AND SUPERVISION

6.1 Mandatory Adult Supervision

An Adult Supervisor (at least 18 years old) must be present and actively monitor the Equipment at all times while it is in use. The Adult Supervisor is responsible for enforcing all safety rules, ensuring participants follow the guidelines, and stopping unsafe behavior immediately. Real Bounce may provide trained attendants for an additional fee, but unless explicitly contracted, the Customer is solely responsible for supervision.

6.2 Age and Size Restrictions

Participants of similar age and size should play together. Small children must not be allowed to bounce with older children or adults, as the size and weight disparity can cause severe injuries to the smaller children. The Adult Supervisor must separate participants by age and size.

6.3 Capacity Limits

Each piece of Equipment has a maximum capacity, which is clearly stated on the safety label attached to the unit and in the booking confirmation. This capacity must never be exceeded. Overcrowding increases the risk of collisions, injuries, and Equipment damage.

6.4 General Safety Rules for Inflatables

No flips, somersaults, or roughhousing.
No climbing on the outside walls or netting.
No jumping off the sides or landing outside the unit.
Participants must enter and exit through the designated steps or ramps, not by jumping off the sides.
Participants must remove shoes, glasses, sharp jewelry, and empty their pockets before entering.

7. SPECIFIC EQUIPMENT GUIDELINES

7.1 Water Slides and Wet Units

Water slides must be set up on a surface that can handle water runoff. The Customer is responsible for directing water away from the house, foundation, and electrical outlets.
Only water is permitted on water slides. No soap, oil, or slippery substances are allowed, as they create a severe slip hazard and damage the vinyl.
Participants must slide down one at a time and crawl away from the exit immediately to avoid collisions.
No diving or standing on the landing pad.

7.2 Interactive Games and Inflatable Sports

Equipment such as dunk tanks, jousting pedestals, and bungee runs carries inherent risks. Participants must follow all specific instructions provided by the Real Bounce attendant or printed on the Equipment.
For dunk tanks, the Customer is responsible for providing the water to fill the tank. Real Bounce is not responsible for filling the tank. The tank must be emptied by the Customer prior to takedown, or a drainage fee will apply.
Inflatable sports (basketball, tennis, slap shot hockey) must be used with the provided soft balls/pucks. No hard or outdoor sports balls are permitted inside the inflatables.

7.3 Concession Equipment

Concession machines (cotton candy, snow cone, hot dog steamers) must be operated according to the provided instruction manual.
The Customer is responsible for purchasing all food ingredients, paper goods, and ice.
Machines must be cleaned by the Customer after use. Failure to properly clean the machines (e.g., leaving hardened sugar in the cotton candy spinner head or syrup in the snow cone machine) will result in a cleaning fee of $50 to $100 per machine.
Concession equipment requires dedicated electrical circuits. Plugging multiple high-wattage machines into the same circuit will trip the breaker.

7.4 Tents and Party Equipment

Pole tents and frame tents must be staked into the ground. If the setup is on asphalt or concrete, specialized weights must be used, which may incur an additional fee.
Tents are not guaranteed to be 100% waterproof in severe, wind-driven rain.
Tents must not be used in high winds (exceeding 25 mph) or severe weather. If weather conditions deteriorate, the tent must be evacuated immediately.
PA systems, projectors, and lighting must be kept dry and protected from the elements. The Customer is responsible for the security of these items against theft during the Event.

8. SAFETY, WEATHER, AND CANCELLATIONS

8.1 Weather Policy and “Call Before You Slide”

Real Bounce monitors local weather conditions closely. In the event of high winds, heavy rain, or lightning, we may cancel or reschedule the rental for your safety.

Wind: Inflatables must not be used if sustained winds exceed 15-20 mph, or if gusts exceed 25 mph.
Lightning: If lightning is spotted within a 10-mile radius, all inflatables and outdoor Equipment must be evacuated and deflated immediately.
Call Before You Slide: If the weather looks questionable on the day of your Event, please call Real Bounce before setting up or using the Equipment. If we determine the weather is unsafe, we will work with you to reschedule.

8.2 Cancellations by Customer

If the Customer cancels the reservation:

More than 30 days prior to the Event: Full refund of the deposit, minus a $25 administrative fee.
15 to 29 days prior to the Event: 50% refund of the deposit.
Less than 14 days prior to the Event: No refund of the deposit.
In all cases, the deposit can be applied as a credit toward a future rental within 12 months, subject to availability.

8.3 Cancellations by Real Bounce (Force Majeure)

Real Bounce will not be held liable for failure to perform its obligations under this Agreement if such failure is caused by events beyond our reasonable control, including but not limited to acts of God, extreme weather, natural disasters, pandemics, government mandates, strikes, or equipment failure. In such events, Real Bounce will offer a full refund or the option to reschedule.

9. DAMAGE, LOSS, AND CLEANING FEES

9.1 Normal Wear and Tear vs. Damage

The Customer is responsible for the Equipment during the Rental Period. The Customer agrees to pay for any loss, theft, or damage to the Equipment beyond normal wear and tear. Normal wear and tear includes minor scuffing or dirt. Damage includes, but is not limited to, tears, burns, broken zippers, damaged blowers, missing parts, and structural damage caused by misuse.

9.2 The “Silly String” and Chemical Damage Clause

Silly string, confetti, glitter, and any aerosol sprays are strictly prohibited. Silly string contains a chemical that melts and permanently stains the vinyl used in our inflatables. If silly string or similar chemicals are used on or near the Equipment, the Customer will be charged a replacement fee for the entire unit, which can range from $500 to $2,000 depending on the size of the inflatable.

9.3 Biohazard and Excessive Cleaning Fees

The Equipment must be returned in a clean condition. If the Equipment is returned with excessive dirt, mud, food, or liquids, a standard cleaning fee of $50 to $100 will be charged. STRICT BIOHAZARD POLICY: If the Equipment is contaminated with human or animal feces, vomit, blood, or any other biohazard, a severe cleaning and sanitization fee of $250 to $300 will be charged to the card on file. In severe cases where the Equipment cannot be safely sanitized, the Customer will be charged the full replacement cost of the Equipment. The Adult Supervisor is strictly responsible for ensuring children use the restroom and do not soil the inflatable.

9.4 Inspection Upon Takedown

Real Bounce staff will inspect the Equipment at the time of takedown. If damage or excessive soiling is noted, the Customer will be informed, and the corresponding fees will be charged to the credit card on file. If the Customer disputes the charges, they must contact Real Bounce within 48 hours with evidence.

10. PROHIBITED USES AND CONDUCT

To ensure the safety of participants and the integrity of the Equipment, the following actions are strictly prohibited. Violation of these rules may result in immediate termination of the rental without refund, and the Customer will remain liable for all fees:

No Shoes or Sharp Objects: No shoes, boots, cleats, or sharp objects (keys, pens, toys) are allowed inside any inflatable.
No Food, Gum, or Candy: No food, gum, or hard candy is allowed inside the bounce houses or inflatables.
No Smoking or Vaping: Smoking, vaping, and the use of e-cigarettes are strictly prohibited within 20 feet of any Equipment.
No Alcohol or Drugs: The use of illegal drugs is strictly prohibited. If alcohol is served at the Event, the Customer must ensure that intoxicated individuals do not use the inflatables or interactive games. Real Bounce reserves the right to shut down the Equipment if intoxicated individuals are using it unsafely.
No Pets: Pets, especially dogs, are not allowed inside or near the Equipment due to the risk of bites, scratches, and biohazard contamination (feces).
No Taping or Attaching Items: Do not tape, tie, or attach anything to the Equipment, including banners, signs, or decorations.
No Moving the Equipment: The Equipment must not be moved, relocated, or re-anchored by the Customer once it has been set up by Real Bounce staff.

11. ASSUMPTION OF RISK, LIABILITY, AND INDEMNIFICATION

11.1 Assumption of Risk

The Customer acknowledges that the use of inflatables, interactive games, and party Equipment involves inherent risks, including but not limited to slips, falls, collisions, sprains, fractures, concussions, and other physical injuries. The Customer acknowledges that weather conditions, equipment malfunction, and the actions of other participants can increase these risks. The Customer voluntarily assumes all risks, known and unknown, associated with the use of the Equipment.

11.2 Waiver and Release of Liability

To the maximum extent permitted by the laws of the State of Vermont, the Customer, on behalf of themselves, their guests, participants, and heirs, hereby releases, waives, discharges, and covenants not to sue Real Bounce, its owners, officers, employees, agents, and affiliates (the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action arising out of or related to any loss, damage, injury, or death sustained while using or participating in the use of the Equipment, regardless of whether such injury is caused by the negligence of the Released Parties or otherwise.

11.3 Indemnification

The Customer agrees to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or resulting from the Customer’s or their guests’ use of the Equipment, breach of this Agreement, or violation of any applicable laws, including claims made by third parties (such as participants or spectators) who are injured during the Event.

11.4 Medical Emergencies

In the event of a medical emergency, the Adult Supervisor is responsible for calling 911 and administering first aid. Real Bounce staff are not certified medical professionals and are not responsible for providing medical assistance. By signing this Agreement, the Customer authorizes Real Bounce staff to call emergency services if they witness a severe injury or medical emergency.

12. INTELLECTUAL PROPERTY AND MEDIA RELEASE

12.1 Website and Content

All content on the Real Bounce website, including text, graphics, logos, images, and software, is the property of Real Bounce and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

12.2 Photography and Video Release

Real Bounce delivery staff or designated photographers may take photographs or videos of the Equipment and the Event (including participants) for use in our marketing, social media, and website. By accepting delivery of the Equipment, the Customer grants Real Bounce a perpetual, irrevocable, royalty-free license to use, publish, and distribute these media assets. If the Customer wishes to opt out of this, they must notify Real Bounce in writing at least 48 hours prior to the Event. Real Bounce will make reasonable efforts to accommodate this request but cannot guarantee that staff will not inadvertently capture participants in the background.

13. DISPUTE RESOLUTION AND GOVERNING LAW

13.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Vermont, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located in Washington County, Vermont, and the Customer hereby consents to the personal jurisdiction of such courts.

13.2 Arbitration and Mediation

In the event of a dispute, claim, or controversy arising out of or relating to this Agreement, the parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation fails, the parties agree to submit the dispute to binding arbitration in Barre, Vermont, in accordance with the rules of the American Arbitration Association. The prevailing party in any arbitration or legal proceeding shall be entitled to recover its reasonable attorneys’ fees and costs. YOU AND REAL BOUNCE ARE WAIVING THE RIGHT TO A TRIAL BY JURY.

13.3 Class Action Waiver

You agree that any disputes must be brought on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. GENERAL PROVISIONS

14.1 Entire Agreement

This Agreement, along with any specific waivers, safety rules, and order confirmations, constitutes the entire agreement between the Customer and Real Bounce regarding the rental of the Equipment and supersedes all prior agreements, understandings, and representations, whether oral or written.

14.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of this Agreement, which shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

14.3 Waiver of Breach

The failure of Real Bounce to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision or the right to enforce it at a later time. No waiver of any breach of this Agreement shall be effective unless it is in writing and signed by an authorized representative of Real Bounce.

14.4 Assignment

The Customer may not assign or transfer this Agreement, or any rights or obligations under it, to any third party without the prior written consent of Real Bounce. Real Bounce may assign its rights and obligations under this Agreement to a successor or affiliate.

14.5 Headings

The headings and section titles in this Agreement are for convenience of reference only and shall not affect the interpretation or construction of the provisions herein.

14.6 Modifications

Real Bounce reserves the right to modify these Terms and Conditions at any time. Updated Terms will be posted on our website with the “Last Updated” date revised accordingly. Your continued use of our services or acceptance of a rental after such changes constitutes your acceptance of the new Terms.

15. CUSTOMER ACKNOWLEDGMENT AND AGREEMENT

By checking the acceptance box on our website, signing the digital rental agreement, or making a payment to Real Bounce, you acknowledge that you have read this Terms and Conditions policy in its entirety. You understand and agree to be bound by all the terms, conditions, rules, and waivers contained herein. You acknowledge that you have had the opportunity to ask questions regarding this Agreement and that you are entering into it voluntarily and of your own free will.

16. CONTACT INFORMATION

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact us prior to your Event. We are here to help ensure your event is safe, fun, and successful.

Real Bounce

Location: Barre, Vermont

Phone: 802-839-0149

Email: rick@realbounce.com

Website: Choquette Inflatables Barre, VT

Business Hours: [Insert Business Hours]